Rad Swim FAQ:

• I got an email saying my order has shipped, but tracking shows it has not shipped.
• It may take up to 7-10 business days for you to receive your order. We apologize for any inconvenience! Please refer to the question on rush shipping below if you need your order sooner, and we will do our very best to accommodate you.

• How can I rush my order?
• Email us at hello@radswim.com with subject line RUSH ORDER.  Rush (2-3 business days) shipping is an extra $10.  If you need your order overnighted, we will send you the exact amount once your order is processed.
• How do I exchange or return my swimsuit?
• Please send all exchanges and returns to:
• Rad Swim
• 5509 W 11000 N
• Highland, UT 84003

• Include your order number along with a note that states if you would like a return/refund or an exchange!  For exchanges, don’t forget to include a note with the swimsuit and size you would like.  
• We will get your return/exchange processed within 3 to 5 business days of receiving your package. 
• **For super speedy exchanges (and to help ensure you get the size you need), place a new order and request a refund on your returned suit!
• What is your return policy?
• We accept unworn swimsuits within 30 days of purchase (or shipment, if it is a pre-order) for a refund or an exchange!  The hygiene strip must be in place when returned, as well.  Customers are responsible for paying for shipping their items back to us!
• There was no hygiene strip on my suit when I received it. What should I do?
• If there is no hygiene strip on your suit, it should be included separately in the package! Please apply the strip before trying on and do not discard after trying on if you plan on returning or exchanging the suit. Thanks!
• Where is my order?
• Orders normally take 5 to 7 business days to be delivered! If you have not received your order in that time frame, please contact us with your order number at hello@radswim.com.
• Why hasn’t my order shipped?
• We usually try to ship orders placed after 8:30 AM MST the next business day.  
• If your tracking information is saying that only a label has been created, please contact us with your order number at hello@radswim.com.
• Where is my refund?
• Orders take 5 to 7 business days for the refund to be processed! If you are not seeing your refund email within 5 to 7 business days, please contact us at hello@radswim.com. 
• It can take up to 7 to 10 business days for refunds to show up on bank statements.  If  you are not seeing the refund in your bank account within 7 to 10 days after we have processed the return, please contact your bank :)
• What size should I choose?
• Check out our sizing chart: https://radswim.com/pages/sizing
• Make sure to read the description of the swimsuit you are interested in for specific sizing tips!  If a suit says to size up or down, that would be a size up or down from the category you fit into on our size chart!
• For specific sizing questions, feel free to email us at hello@radswim.com!
• How do I take my measurements?
  • Bust - around fullest part of chest wearing a bra
  • Waist - smallest part of stomach (usually a few inches above your belly button)
  • Hips - around fullest part of hips
  • Torso - start with the measuring tape at the top of the shoulder, between the legs, then up to meet at the shoulder
• I entered incorrect info on my order! How do I fix that?
• Just email us at hello@radswim.com with the details and we can fix it for you!